BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20250220T173000Z DTEND:20250220T180000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Webinar: Designing Change with Your Customers in Mind DESCRIPTION:Designing Change with Your Customers in Mind Interactive\n\nWEBINAR\n\n\n\nThis session is designed for those who want to stay competitive by putting their customers at the heart of their business decisions.\n\n\n\nIn today's competitive market\, local businesses have a unique advantage: the ability to quickly adapt and create personalized experiences for their customers. But how do you ensure that the changes you make truly address your customers' needs and lead to lasting business success?\n\n\n\nYou'll learn how to implement customer-centric practices using human-centered design principles. We'll walk through simple\, actionable steps to uncover your customers' biggest pain points\, design meaningtul solutions\, and make small changes that create big impact.\n\n\n\nCome ready to reflect on a challenge you're facing in your business or a solution you're working on. By the end of the session\, you'll leave with a clear plan for taking your next step toward innovation and growth - powered by your customers.\n\n\n\n \n\nKey Takeaways:\n\n\n Create a simple\, actionable plan to create or test a solution after the webinar.\n Learn to define the real problem before rushing to solutions.\n Understand how to empathize with and listen to your customers.\n Discover how small\, customer-driven changes can drive greater success.\n\n\nGuest Speaker:\n\nErin Ramirez\, founder of Real Change Studio\, is an organizational scientist and expert in industrial-organizations psychology. She helps leaders lead their organizations successfully through change so they can achieve sustainable\, lasting results. Erin's work has helped organizations-from small businesses to mid-size nonprofits to Fortune 500 companies make decisions about next steps\, navigate transformations and achieve extraordinary results. X-ALT-DESC;FMTTYPE=text/html:

Designing Change with Your Customers in Mind Interactive
\nWEBINAR

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\nThis session is designed for those who want to stay competitive by putting their customers at the heart of their business decisions.

\n\n


\nIn today'\;s competitive market\, local businesses have a unique advantage: the ability to quickly adapt and create personalized experiences for their customers. But how do you ensure that the changes you make truly address your customers'\; needs and lead to lasting business success?

\n\n


\nYou'\;ll learn how to implement customer-centric practices using human-centered design principles. We'\;ll walk through simple\, actionable steps to uncover your customers'\; biggest pain points\, design meaningtul solutions\, and make small changes that create big impact.

\n\n


\nCome ready to reflect on a challenge you'\;re facing in your business or a solution you'\;re working on. By the end of the session\, you'\;ll leave with a clear plan for taking your next step toward innovation and growth - powered by your customers.
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Key Takeaways:

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Guest Speaker:\n\n

Erin Ramirez\, founder of Real Change Studio\, is an organizational scientist and expert in industrial-organizations psychology. She helps leaders lead their organizations successfully through change so they can achieve sustainable\, lasting results. Erin'\;s work has helped organizations-from small businesses to mid-size nonprofits to Fortune 500 \;companies&mdash\; make decisions about next steps\, navigate transformations and achieve extraordinary results.

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\n LOCATION:Zoom UID:e.2823.16738 SEQUENCE:3 DTSTAMP:20260416T064428Z URL:https://members.alchamber.com/events/details/webinar-designing-change-with-your-customers-in-mind-16738 END:VEVENT END:VCALENDAR